Bentley Systems Recruitment Drive for 2023 Freshers

About Company : Bentley Systems, Inc. is looking for a self-starting individual to join its team as a Technical Support Engineer. In this role, you will work as a member of our power systems analysis technical support team to provide the highest quality software and engineering support to our customers. You will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!

Company Full Name : Bentley Systems
Job Role : Technical Support Engineer
Degree Needed : B.E/BTECH/BSc/BCA
Batch : 2021/2022/2023
Location : Pune

Job Description :
Roles and Responsibility :

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to power systems and software problems, and drive to resolution.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Create knowledge base including technical notes, and articles
Develop and demonstrate expertise in EasyPower’s software products
Provide on-call support for holidays and afterhours.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Bachelor’s degree in electrical engineering or computer science, or equivalent work experience
1-2 years using power system design and analysis software
Demonstrated proficiency with all modern Windows operating systems