June 16, 2024

Vodafone 2023 Hiring Freshers As Voice Process Executive

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Vodafone Recruitment Drive for 2023 Freshers

About Company :At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Company Full Name : Vodafone
Job Role : International Voice Process Executive
Degree Needed : Any Degree
Batch : Any Batch
Location : Remote

Job Description :
Roles and Responsibility : 

  • The candidate would be responsible for handling Voice queries for Newzeland consumer & Enterprise . customers.
  • They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
  • Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
  • Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
  • Identify and communicate areas for improved efficiencies for customer service.
  • Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
  • Immediate joiners preferred.
  • International BPO experienced candidates required.

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Required Qualification and Skills : 

  • Role: Customer Service advisor – Normal Voice Process
  • Experience: 0 – 2 years experience in International Voice Process
  • Employment Type: Full Time, Permanent working from home
  • Shift: Newzeland Shift (from 3 or 3:30 AM IST)

How to Apply For Vodafone Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here


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