June 13, 2024

Trigent 2023 Hiring Freshers As Service Desk Management

Trigent
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Trigent Recruitment Drive for 2023 Freshers

About Company : Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach. Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner.

Company Full Name : Trigent Software
Job Role : Service Desk Management
Degree Needed : Any Degree
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility : 

  • Act as the ongoing interface between the client and the system or application.
  • Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • L1 Service Desk Call taking profile
  • Respond to the issues reported by customer predominantly through voice and emails, chat, etc
  • Identify, investigate, and diagnose the issue
  • Provide resolution to customer based on in scope processes
  • Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
  • Achieve client  defined targets

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Required Qualification and Skills : 

  • Service Desk Management, SSI
  • Service Desk Voice Support NON SSI
  • Incident management and usage of ticketing tools
  • Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
  • One to three years of experience
  • Minimum one year of experience in Service Desk domain supporting global customers
  • Excellent verbal and written communication skills with email etiquette and customer service skills
  • 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
  • 5 days working per week with two weekly offs based on roster

How to Apply For Trigent Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.




Apply link : Click Here




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