Trigent Recruitment Drive for 2023 Freshers

About Company : Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach. Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner.

Company Full Name : Trigent Software
Job Role : Service Desk Management
Degree Needed : Any Degree
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility :

Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
L1 Service Desk Call taking profile
Respond to the issues reported by customer predominantly through voice and emails, chat, etc
Identify, investigate, and diagnose the issue
Provide resolution to customer based on in scope processes
Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
Achieve client defined targets

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Required Qualification and Skills :

Service Desk Management, SSI

Service Desk Voice Support NON SSI
Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

One to three years of experience
Minimum one year of experience in Service Desk domain supporting global customers
Excellent verbal and written communication skills with email etiquette and customer service skills
24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
5 days working per week with two weekly offs based on roster