Compucom Recruitment Drive for 2023 Freshers

About Company :Compucom Systems Inc. is a technology-managed services provider and product reseller headquartered in Indian Land, South Carolina, a southern suburb of Charlotte, North Carolina. It is a wholly owned subsidiary of Variant Equity Advisors. In business since 1987, Compucom provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, JAMF Pro, AirWatch, and Microsoft.

Company Full Name : Compucom Systems Inc.
Job Role : Service Desk Tech
Degree Needed : Graduate (Technical or Non-Technical)
Batch : 2022/2023
Location : Pune

Job Description :
Roles and Responsibility :

Opens, logs, prioritizes, assigns, and closes calls logged.
Asks the End User for all relevant information concerning the call made or issue reported.
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon
Service Level for First Call Resolution.
Routes the enquiries to Resolver Groups as appropriate.
Re-routes misdirected calls.
Escalates tickets which have not been resolved by SD.
Provides status and updates on tickets to authorized users.
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not
resolved to their satisfaction.

For More Job Updates Regrading Service Desk Role – Click Here

Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements: