Zoho Recruitment Drive for 2024 Freshers
About Company : Zoho offers beautifully smart software to help you grow your business. With over 80 million users worldwide, Zoho’s 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs—letting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. Zoho Corporation is a privately-held and profitable company headquartered in Austin, Texas with international headquarters in Chennai, India, with offices across the globe.
Company Full Name : Zoho
Job Role : Technical Support Engineers
Degree Needed : Any Degree
Batch : Any batch
Location : Chennai
Job Description :
Roles and Responsibility :
- Be the face of Zoho with prospects, customers and partners
- Engage in voice, email and chat based support
- Diagnose and solve application issues
- Understand and analyze the needs of the users and provide timely solutions
- Handle product demos, implementation and trainings
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
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Required Qualification and Skills :
- Excellent in written and spoken English
- Proficient in offering phone-based support to US and UK customers
- Have an experience of 6 months or more in client-facing role
- Need to be open to relocation and working night shift
- Interested in learning new technologies
How to Apply For Zoho Recruitment Drive 2024 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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