June 23, 2024

Xeno 2023 Hiring Freshers as Technical Support

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Xeno Recruitment Drive for 2023 Freshers

About Company : Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno over the last year.

Company Full Name : Xeno
Job Role : Technical Support
Degree Needed :  B.E/BTECH/BSc/BCA
Batch : 2023
Location : New Delhi

Job Description :
Roles and Responsibility : 

  • Provide timely and courteous technical support to customers via various communication channels, including phone, email, and chat.
  • Assist customers in troubleshooting and resolving technical issues related to our products/services.
  • Document customer interactions, technical issues, and resolutions accurately in the company’s support ticketing system.
  • Collaborate with senior technical support professionals to escalate complex issues and ensure timely resolutions.
  • Work closely with cross-functional teams, such as engineering and product, to communicate and address customer feedback and concerns.
  • Participate in ongoing training sessions to stay updated on product enhancements and industry trends.
  • Contribute to the creation and improvement of technical support documentation, FAQs, and knowledge base articles.
  • Assist in testing new software releases and updates to ensure they meet quality standards.

For More Updates Regrading Technical Support Engineer Jobs – Click Here

Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Current enrollment in a degree program related to [relevant field, e.g., Computer Science, Information Technology, Engineering].
  • Ability to remain patient, empathetic, and composed when dealing with challenging customer situations.
  • Strong interest in customer support, technology, and problem-solving.
  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Ability to explain technical concepts in a clear and concise manner to non-technical individuals.
  • Problem-solving mindset with the ability to analyze and diagnose technical issues effectively.
  • Basic understanding of operating systems, software applications
  • Strong organizational skills and attention to detail to document support interactions accurately.
  • Ability to work collaboratively in a team environment and adapt to evolving situations.

How to Apply For Xeno Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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