Xeno Recruitment Drive for 2023 Freshers

About Company : Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno over the last year.

Company Full Name : Xeno
Job Role : Technical Support
Degree Needed : B.E/BTECH/BSc/BCA
Batch : 2023
Location : New Delhi

Job Description :
Roles and Responsibility :

Provide timely and courteous technical support to customers via various communication channels, including phone, email, and chat.
Assist customers in troubleshooting and resolving technical issues related to our products/services.
Document customer interactions, technical issues, and resolutions accurately in the company’s support ticketing system.
Collaborate with senior technical support professionals to escalate complex issues and ensure timely resolutions.
Work closely with cross-functional teams, such as engineering and product, to communicate and address customer feedback and concerns.
Participate in ongoing training sessions to stay updated on product enhancements and industry trends.
Contribute to the creation and improvement of technical support documentation, FAQs, and knowledge base articles.
Assist in testing new software releases and updates to ensure they meet quality standards.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Current enrollment in a degree program related to [relevant field, e.g., Computer Science, Information Technology, Engineering].

Ability to remain patient, empathetic, and composed when dealing with challenging customer situations.
Strong interest in customer support, technology, and problem-solving.
Excellent communication skills, both written and verbal, with a customer-centric approach.

Ability to explain technical concepts in a clear and concise manner to non-technical individuals.
Problem-solving mindset with the ability to analyze and diagnose technical issues effectively.
Basic understanding of operating systems, software applications
Strong organizational skills and attention to detail to document support interactions accurately.
Ability to work collaboratively in a team environment and adapt to evolving situations.