November 4, 2024

Wipro 2023 Hiring Freshers as IT Service Desk Associate

Wipro
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 Wipro Recruitment Drive for 2023 Freshers

About Company : Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Company Full Name : Wipro
Job Role : IT Service Desk Associate
Degree Needed : B.E/B.Tech
Batch : 2021/2022/2023
Location : Pune

Job Description :
Required Qualification and Skills :

  • Graduation mandatory (Technical Grads Preferred)
  • Only Freshers currently living in ban galore can apply.
  •  Candidate should have excellent communication. (ENGLISH)\Good Knowledge of Laptop/Desktop troubleshooting.
  •  Knowledge about VPN/ Windows OS/0365/Active Directory.
  • Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
  • Candidate shouldn’t be pursuing any studies as of now.

For More Updates Regrading Software Engineer Jobs – Click Here

Roles and Responsibility : 
  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined Inquiries while on the telephone, to meet the agreedupon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquirywas not resolved to their satisfaction.**INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON                                                                                                                                ” prakriti.singh1@wipro.com” WITH THE SUBJECT LINE – PUNE – FRESHER.

How to Apply For Accenture Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.



Apply link: Click Here



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