VMware Recruitment Drive for 2023 Freshers

About Company : VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. At the heart of everything we do lies the responsibility and the opportunity to build a sustainable, equitable and more secure future for all. Since our founding in 1998, our employees and partners have been behind the tech innovations transforming entire industries. Today, we continue to cultivate a culture of innovation where curiosity meets execution.

Company Full Name : VMware
Job Role : Technical Support Engineer 1 – Proactive Support
Degree Needed : BE/ BTech/ BSc/ BCA
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility :

Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer
VMWare product knowledge and experience are a must. VMWare vSphere experience is preferred
A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.

Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
Reproducing issues in-house and responding on time
Regular follow-ups with customers with recommendations, updates, and action plans.
Escalate issues promptly according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

For More Updates Regrading Technical Support Engineer Jobs – Click Here

Required Qualification and Skills :

Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.

Participate in technical communications within the Team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training
Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.

Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projects
Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells
Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
A logical approach to problem-solving & Strong Troubleshooting experience
Willingness to work in a 24×7 environment with flexibility to work across all shifts
Expertise in providing voice-based Technical Support is a key requirement
Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.

How to Apply For VMware Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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