Veralto Recruitment Drive for 2023 Freshers

About Company : At first glance, you’ll see Veralto’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification. Career development is important to us – you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Veralto Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Company Full Name : Veralto
Job Role : Service Desk Engineer
Degree Needed : BE/BTech/BSC/BCA
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility :

Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
Stay updated with the organization’s IT policies, procedures, and technologies to ensure accurate and effective support delivery.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

Minimum of 2 years of experience in an IT Service Desk or technical support role.
Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
Proficiency in troubleshooting common desktop, laptop, and mobile device issues.

Familiarity with remote support tools and technologies.
Active Directory User Administration.
Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
Customer-centric approach with a passion for delivering exceptional customer service.
Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
Flexible to work in different shifts to provide 24/7 support.