June 16, 2024

Veralto 2023 Hiring Freshers as Service Desk Engineer

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Veralto Recruitment Drive for 2023 Freshers

About Company : At first glance, you’ll see Veralto’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification. Career development is important to us – you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Veralto Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Company Full Name : Veralto
Job Role : Service Desk Engineer
Degree Needed : BE/BTech/BSC/BCA
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility : 

  • Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
  • Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
  • Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
  • Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
  • Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
  • Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
  • Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
  • Stay updated with the organization’s IT policies, procedures, and technologies to ensure accurate and effective support delivery.

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Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in an IT Service Desk or technical support role.
  • Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
  • Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
  • Familiarity with remote support tools and technologies.
  • Active Directory User Administration.
  • Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
  • Customer-centric approach with a passion for delivering exceptional customer service.
  • Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
  • Flexible to work in different shifts to provide 24/7 support.

How to Apply For Veralto Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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