TIBCO Recruitment Drive for 2023 Freshers

About Company : The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment.

Company Full Name : TIBCO
Job Role : Associate Support Engineer
Degree Needed : BE/ ME/ MCA
Batch : Any Batch
Location : Pune

Job Description :
Roles and Responsibility :

Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
Understand the product issues reported by the customer and reproduce them locally in the support lab.
Provides prompt and accurate feedback to customers.
Work with the senior members in the group to provide workarounds for the customer reported issues.
Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
Create Change Requests (CRs) for the defects/enhancements reported by the customer.
Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
Learn the technologies required for supporting the TIBCO product.
Learn other TIBCO products that are required for a better understanding of the TIBCO product that you are working on.1
Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
May need to work in the following shifts on a rotation basis:
- APAC / Early morning shift (~4:30 am – 1:30 pm IST)
- EMEA shift (~12:30 pm – 9:30 pm IST)
- US East shift (~3 pm – 12 am IST)
- US West or night shift (~9:00 pm – 6 am IST)

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Required Qualification and Skills :

Bachelors/Masters degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-2 years of relevant IT experience.
Good troubleshooting and analytical skills
Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing / analysing SQL queries.
Excellent verbal and written communication skills
Enjoys working with people
Strong customer-orientated attitude
High level of personal motivation
Proven capability to own, drive and take responsibility
Ability to work in an international multi-site environment
Nice to have (any of these):
- Java certification/Database certification.
- TIBCO product knowledge
- Knowledge / experience of Cloud technology e.g. AWS, Azure etc.
- Knowledge of application security/Web services security.