Thryve Recruitment Drive for 2023 Freshers

About Company : Thryve Digital Health LLP is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve.

Company Full Name :Thryve Digital Health LLP
Job Role : Trainee – IT Support Analyst
Degree Needed : Any Degree
Batch : Any batch
Location : Chennai

Job Description :
Roles and Responsibility :

This job gives an opportunity to work in a challenging environment to deliver high quality Solutions to meet the demands for our Global Customer.
Acting as a SPOC for the Customer to provide the status update whenever an application or server issue occurs.
Joining the Bridge along with the other Resolver Groups and continue the discussions till the incident is resolved.
Informing the key stakeholders on the status of the incident and after getting the confirmed service restoration.
Working on scheduled patching activities. Involving in windows server migrations and upgrades.
Ensuring all the resolution procedures are updated in the knowledge articles and journal notes.
The role requires more technical and solution orientation.
The role possesses critical thinking skills and the ability to understand the issues and provide appropriate resolution.
Coordinating with the vendors & SMEs for speedy resolution Incident. Ensuring the incident ticket is resolved within the SLAs agreed with the Customer.
Installation, Configuration and Troubleshooting on LINUX and Windows environments.
Handling with ITSM Tools.
Good in fixing temporary issues by restarting managed servers and services in the event of failures.

Involved in troubleshooting various issues in different environments like DEV, QA and Production Environments.
Professional with Incident & Change Management.
Create and work on change tickets/tasks related to windows/LINUX servers on QA/PROD regions on new upgrades/migrations.

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Required Qualification and Skills :

Good knowledge on ITIL Process.
Good knowledge on Windows Server Migrations, Upgrades & Patches.
Working knowledge of latest innovations in areas of operational analytics, automation technologies, etc.
Having good knowledge on all aspects of configuration, load balancing, troubleshooting, applications, performance tuning.
Having knowledge on creation and renewal of SSL certificates.
Ability to communicate technical issues and translate into non-technical business reviews.
Experience with IT Governance & Operations frameworks including ITIL, CMMI, etc.
Experience with Process Improvement and Quality Frameworks.
Willingness to work in 24*7 rotational shift.
Should be an excellent Team player & have excellent Problem solving & communication skills.
Application Support with any background.