November 5, 2024

Thomson Reuters Hiring Freshers as Customer Executive

Thomson Reuters
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Thomson Reuters Recruitment Drive for 2023 Freshers

About Company : Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. 

Company Full Name : Thomson Reuters
Job Role : Associate Customer Success Executive
Degree Needed : Any Degree
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Required Qualification and Skills :

  • Degree-level education or Bachelor’s degree equivalent
  • Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
  • 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation
  • Junior-level professional with knowledge in a technical discipline or specialization.
  • Position for a developing professional building experience in their specialist function.
  • Good understanding of roles of relevant functional groups in own area.
  • Suggests process improvement following investigative, analytic or diagnostic services.

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Roles and Responsibility : 

  • Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
  • Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
  • Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
  • Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
  • Identifies the best virtual channel for engagement with customers
  • Supports in developing and executing account and / or territory growth strategies
  • Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
  • Handles all escalations from Digital chat Assists
  • Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gain sight for respective book of customers.
  • Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
  • KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios

How to Apply For Thomson Reuters Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.



Apply link: Click Here



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