Thomson Reuters Recruitment Drive for 2023 Freshers

About Company : Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves.

Company Full Name : Thomson Reuters
Job Role : Associate Customer Success Executive
Degree Needed : Any Degree
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Required Qualification and Skills :

Degree-level education or Bachelor’s degree equivalent
Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation
Junior-level professional with knowledge in a technical discipline or specialization.
Position for a developing professional building experience in their specialist function.
Good understanding of roles of relevant functional groups in own area.
Suggests process improvement following investigative, analytic or diagnostic services.

For More Updates Regrading Jobs in Hyderabad Locations – Click Here

Roles and Responsibility :

Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth

Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
Identifies the best virtual channel for engagement with customers
Supports in developing and executing account and / or territory growth strategies

Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
Handles all escalations from Digital chat Assists
Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gain sight for respective book of customers.
Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios