Sopra Steria Recruitment Drive for 2023 Freshers

About Company : Sopra Steria, major Tech player in Europe recognized for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all.

Company Full Name : Sopra Steria
Job Role : Service Desk Junior Engineer
Degree Needed : B.E/B.Tech/MCA
Batch : 2022/2023
Location : Noida

Job Description :
Roles and Responsibility : 

• Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
• Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
• Provide first-line fixes, utilize relevant procedures, or escalate problems.
• Use supplied checklists and ensure that problems highlighted are followed up.
• Maintain procedures compliant with ITIL, the company’s quality management system.
• Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.
• Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
• Experience in handling international (European Geographic’s) clients.
• Tracking and documenting any changes made to KB article and creating of KB article.
• Ability to work a flexible schedule outside of typical business hours.
• Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
• Ensure that the Incident management documentation process is being performed with a high level of quality.

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Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

• Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
• Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
• Excellent communication skills (written & verbal)
• Knowledge of ITIL framework and practices.
• Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start till resolution.
• Escalate, if needed, unresolved problems to a higher level of support
• Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
• Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

How to Apply For Sopra Steria Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

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