Rockwell Automation Recruitment Drive for 2023 Freshers

About Company : Rockwell Automation, the world’s largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Our flagship Allen-Bradley® and Rockwell Software® product brands are recognized throughout the world for innovation and excellence. When you choose Rockwell Automation, you join a team of talented employees who have helped us establish our leadership position in the automation industry over the past century.

Company Full Name : Rockwell Automation
Job Role : Technical Support
Degree Needed : BE/ BTECH/ BSc/ BCA
Batch : Any Batch
Location : Pune

Job Description :
Roles and Responsibility :

Provide excellent Hi-level technical customer support for customers using PLEX EDI, including answering questions, explaining products and services, analyzing and troubleshooting, testing, and implementing software enhancements.
Diagnosing difficult EDI issues with complex PLEX ERP software configurations
Researching the ERP database to understand problems, using SQL for queries.
Researching the EDI raw file to understand problems, using XML and raw EDI UI tools.
Gather information, research, and manage user support requests.
Escalate requests, as needed, in a timely fashion and to the correct product team.
Manage work queues within Service Cloud to comply with Service Level commitments.
Manage timelines and deliverables with internal departments and customers.
Provide functional and technical guidance to customers on new enhancements, modules, and features.
Advise customers about available service(s) and assess customer needs.
Utilize and enhance Knowledge Management System
Build formal and informal relationships with customers and internal team members such as sales, development, analyst, etc.

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Required Qualification and Skills :

Minimum of 2 years of previous technical support service experience within a highly technical environment or a bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)

EDI knowledge preferred.
Experience using or supporting an ERP/MRP system desired.
Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
Proficiency in MS Office, with an emphasis on Excel
Ability to read and understand SQL queries/XML translation tools.
Proficient English language communication skills (written and verbal).

How to Apply For Rockwell Automation Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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