June 23, 2024

Rockwell Automation 2023 Hiring Freshers As Technical Support

Rockwell Automation
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Rockwell Automation Recruitment Drive for 2023 Freshers

About Company : Rockwell Automation, the world’s largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Our flagship Allen-Bradley® and Rockwell Software® product brands are recognized throughout the world for innovation and excellence. When you choose Rockwell Automation, you join a team of talented employees who have helped us establish our leadership position in the automation industry over the past century. 

Company Full Name : Rockwell Automation
Job Role : Technical Support
Degree Needed : BE/ BTECH/ BSc/ BCA
Batch : Any Batch
Location : Pune

Job Description :
Roles and Responsibility : 

  • Provide excellent Hi-level technical customer support for customers using PLEX EDI, including answering questions, explaining products and services, analyzing and troubleshooting, testing, and implementing software enhancements.
  • Diagnosing difficult EDI issues with complex PLEX ERP software configurations
  • Researching the ERP database to understand problems, using SQL for queries.
  • Researching the EDI raw file to understand problems, using XML and raw EDI UI tools.
  • Gather information, research, and manage user support requests.
  • Escalate requests, as needed, in a timely fashion and to the correct product team.
  • Manage work queues within Service Cloud to comply with Service Level commitments.
  • Manage timelines and deliverables with internal departments and customers.
  • Provide functional and technical guidance to customers on new enhancements, modules, and features.
  • Advise customers about available service(s) and assess customer needs.
  • Utilize and enhance Knowledge Management System
  • Build formal and informal relationships with customers and internal team members such as sales, development, analyst, etc.

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Required Qualification and Skills : 

  • Minimum of 2 years of previous technical support service experience within a highly technical environment or a bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)
  • EDI knowledge preferred.
  • Experience using or supporting an ERP/MRP system desired.
  • Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
  • Proficiency in MS Office, with an emphasis on Excel
  • Ability to read and understand SQL queries/XML translation tools.
  • Proficient English language communication skills (written and verbal).

How to Apply For Rockwell Automation Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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