Red Hat Recruitment Drive for 2023 Freshers

About Company : Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

Company Full Name : Red Hat
Job Role : Technical Support Engineer
Degree Needed : BE/ BTech
Batch : Any batch
Location : Pune

Job Description :
Roles and Responsibility :

Ensure customers can get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated SLA to incoming calls as well as chat and web-based inquiries about our technologies
Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service
Proactively update our customers and ensure they are satisfied with our support service
Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Manage customer cases and maintain clear and concise case documentation
Participate case review conference call with customers when needed
Travel regionally to visit customers when needed

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Required Qualification and Skills :

Troubleshooting skills in OpenStack
Linux or UNIX system administration experience
Working knowledge of Compute, storage, and network in relation to Red Hat OpenStack Platform

Troubleshooting and Deployment knowledge of OpenStack Platform
Bachelor’s degree or equivalent experience within the enterprise IT sector
Technical knowledge and experience of the Linux kernel and networking
Fundamental understanding of the OpenStack architecture and administration experience across all working components. Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Red Hat certification like Red Hat Certified System Administrator (RHCSA) in OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
Ability to deal with rapid change and limited structure
Proven ability and willingness to learn new open source technologies
Excellent written and verbal English communication skills