Rackspace Recruitment Drive for 2023 Freshers

About Company : Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity.

Company Full Name : Rackspace
Job Role : System Operations Administrator I (Windows)
Degree Needed : B.E/B.Tech/BSC/BCA
Batch : Any Batch
Location : Remote

Job Description :
Roles and Responsibility :

Initial investigation and resolution of technical requests and monitoring alerts.
Phone resolution for issues in scope of role and in accordance with team playbook guidelines
Takes ownership and works on intra-team escalations (phone/ticket)
Escalates support requests according to escalation procedures
Second rollover point for inbound customer calls[AW1]
Incident management (identification, assist in managing and escalation)
Ad hoc queue management
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above

For More Updates Regrading Remote Jobs – Click Here

Required Qualification and Skills :

Previous experience working in a related field or educated to degree level or equivalent.

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.
Strong verbal and written communication skills.
Strives for performance improvements in oneself and peers.

Leads by example and motivates team members.
Organizational skills with the ability to provide quality at pace.
Ability to work at a team level as well as an individual level.
Ability to interact confidently with more senior / skilled areas of the business.
Able to communicate constructive feedback effectively.
Ability to adapt to changing business / technology requirements.
Basic troubleshooting knowledge, specializing in Enterprise Windows OS.
Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.
Basic understanding of OS specific webhosts and database technologies (e.g. MSSQL / IIS).
Intermediate understanding of SSL & DNS
Intermediate understanding of Active Directory.