Rackspace Recruitment Drive for 2023 Freshers

About Company : Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity.

Company Full Name : Rackspace
Job Role : Customer Service Specialist
Degree Needed : Any Degree
Batch : Any Batch
Location : Remote

Job Description :
Roles and Responsibility :

Other Incidental tasks related to the job, as necessary.
Answer incoming phone calls in an efficient and professional manner
Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
Solve administrative calls without routing to a 2nd-line team
Follow schedule as given by workforce optimization
Verify callers by using approved Rackspace methods

For More Updates Regrading Remote Jobs – Click Here

Required Qualification and Skills :

Required: Regional equivalent to High School Diploma
Preferred: Successful completion of 1 to 2 years of higher education classes

Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings
Moderate computer proficiency including Microsoft Office Suite
Ability to interact with customers in a professional and friendly manner