June 16, 2024

Rackspace 2023 Hiring Freshers As Customer Service Specialist

Rackspace Technology
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Rackspace Recruitment Drive for 2023 Freshers

About Company : Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity.

Company Full Name : Rackspace
Job Role : Customer Service Specialist
Degree Needed : Any Degree
Batch : Any Batch
Location : Remote

Job Description :
Roles and Responsibility : 

  • Other Incidental tasks related to the job, as necessary.
  • Answer incoming phone calls in an efficient and professional manner
  • Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
  • Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
  • Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
  • Solve administrative calls without routing to a 2nd-line team
  • Follow schedule as given by workforce optimization
  • Verify callers by using approved Rackspace methods

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Required Qualification and Skills :

  • Required: Regional equivalent to High School Diploma
  • Preferred: Successful completion of 1 to 2 years of higher education classes
  • Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings
  • Moderate computer proficiency including Microsoft Office Suite
  • Ability to interact with customers in a professional and friendly manner
  • Ability to follow standardized processes and procedures and identify when escalation

How to Apply For Rackspace Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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