June 16, 2024

Oracle 2024 Hiring Freshers as Technical Support Engineer

Oracle
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Oracle Recruitment Drive for 2024 Freshers

About Company : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Company Full Name : Oracle
Job Role : Technical Support Engineer
Degree Needed : BE/BTech/BSc/BCA/MCA/ME
Batch : Any batch
Location : Hyderabad

Job Description :
Roles and Responsibility : 

  • Ensure that HUB tasks are handled during active shifts.
  • Use required systems to research/troubleshoot customer entitlement and My Oracle Support issues.
  • Use SR quality guidelines when updating and managing SRs.
  • Monitor specific queues for unassigned, the local language, route failures, and exception SRs, routing or assigning as necessary.
  • Respond quickly to customer requests for escalations by using a documented escalation process.
  • Encourage customers to use English versus the local language for SR resolution.
  • Encourage customers to use the customer portal versus the phone.
  • Contribute to continuous process improvement initiatives.
  • React to system or process issues by contacting responsible technical contacts or reports problem to the Global Customer HUB manager.
  • Contribute to process and system development and knowledge management.

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Required Qualification and Skills : 

  • Bachelor degree or above
  • Proficient with English. Any other language will be a plus
  • At least one year customer support experience, Call Center experience is preferred
  • Attentive to details and accuracy
  • Strong and confident communicator
  • Excellent telephone manner
  • Ability to write clear and concise email responses
  • Customer focused and excellent customer care skills
  • Competent user of Microsoft Office applications
  • Excellent problem solving skills
  • Good attention to detail
  • Proactive attitude

How to Apply For Oracle Recruitment Drive 2024 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.




Apply link : Click Here



 


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