Mphasis Recruitment Drive for 2023 Freshers

About Company : Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Company Full Name : Mphasis
Job Role : Technical Support Associate
Degree Needed : BSc/BCA/B.E/B.Tech
Batch : 2020/2021/2022/2023
Location : Bangalore

Job Description :
Roles and Responsibility :

Provide professional remote technical support services for end users.
Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance
Special cases are upgraded in time, and cooperate with other teams to solve user problems
Clearly and completely record case information in the system according to the process
Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Excellent English communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.
Should be flexible for rotational shifts.
Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.