Infosys Recruitment Drive for 2023 Freshers

About Company : Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Company Full Name : Infosys
Job Role : Process Executive
Degree Needed : Any Graduation
Batch : 2021/ 2022/2023
Location : Pune

Job Description :
Roles and Responsibility :

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tool
Open to work in 24.7 and work from office environment

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Required Qualification and Skills :

Excellent communication skills.
Technical/non-Technical process Knowledge of ticketing tools – ServiceNow, CA Service Desk or Remedy.
Sound knowledge of customer service skills Voice,Chat,Email Chat .
Basic computer knowledge.