IBM Recruitment Drive for 2024 Freshers

About Company : At IBM, we do more than work and create. This create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

Company Full Name : IBM
Job Role : Technical Support Engineer
Degree Needed : BE/BTech/MCA
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibilities :

Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
Operational management of clients (e.g. helping loading new data,
maintaining and validating dashboard/report outputs, etc…)
Build and maintain excellent relationships with clients and achieve the
highest level of customer satisfaction.
Work as part of our extended support team in a startup atmosphere, doing
whatever it takes to exceed customer expectations.
Use your business and technical analysis skills and knowledge of IT
environments to solve complex issues and promote best practices.
Collaborate with other departments in the company to achieve customer satisfaction.

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Required Qualification and Skills :

Knowledge and application of relational database concepts.
Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
Experience with Cloud computing (AWS/Azure/GCP)

Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
Skilled at completing technical design via iterative mockups.
Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
Strong analytical and problem solving skills.
Strong skills in data analysis/manipulation.
Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
Ability to quickly context-switch between multiple complex work streams.
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
Client-focused attitude — a customer advocate.
Team player with solid communication and presentation skills.