Gainsight Recruitment Drive for 2023 Freshers

About Company : Gainsight is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer.

Company Full Name : Gainsight
Job Role : Associate IT Help Desk
Degree Needed : BSC/BCA/B.E/BTECH
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Roles and Responsibility :

Participate in a 24×5 local(India) and global IT operations model
Provide support over Channels like ITSM, email, Zoom AV and Slack
Monitor ITSM ticket queue
Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
Track tickets to closure, ensuring they are properly tagged
You will be responsible for the initial setup of Macs and Windows for onboarding employees
Ensuring conference/meeting room AVs are tested, configured and ready to go.
Provide Service Desk support to end-users on pre-configured hardware and software
Provide hands-on hardware troubleshooting and support for end-user applications
Perform shift handover as per the defined procedure
The initial point of contact and coordination for all end-user incidents and service requests
End-to-end Incident and Service Request Management, escalation, resolution and closing process.

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Required Qualification and Skills :

Any Graduate (Engineering or IT graduate preferred)
Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
ITIL certified preferred *Excellent computer/ internet navigation skills
Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
Proficiency in verbal and written English/customer interaction.
Should be able to work and co-ordinate in a team.

How to Apply For Gainsight Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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