December 22, 2024

Gainsight 2023 Hiring Freshers as Associate IT Help Desk

Gainsight
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Gainsight Recruitment Drive for 2023 Freshers

About Company : Gainsight is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer.

Company Full Name : Gainsight
Job Role : Associate IT Help Desk
Degree Needed : BSC/BCA/B.E/BTECH
Batch : 2021/2022/2023
Location : Hyderabad

Job Description :
Roles and Responsibility : 

  • Participate in a 24×5 local(India) and global IT operations model
  • Provide support over Channels like ITSM, email, Zoom AV and Slack
  • Monitor ITSM ticket queue
  • Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
  • Track tickets to closure, ensuring they are properly tagged
  • You will be responsible for the initial setup of Macs and Windows for onboarding employees
  • Ensuring conference/meeting room AVs are tested, configured and ready to go.
  • Provide Service Desk support to end-users on pre-configured hardware and software
  • Provide hands-on hardware troubleshooting and support for end-user applications
  • Perform shift handover as per the defined procedure
  • The initial point of contact and coordination for all end-user incidents and service requests
  • End-to-end Incident and Service Request Management, escalation, resolution and closing process.
  • Updating, and creating new How-to, SOP and Technical SOP KB Articles

For More Updates Regrading BSc/BCA Jobs – Click Here


Required Qualification and Skills : 

  • Any Graduate (Engineering or IT graduate preferred)
  • Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
  • Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
  • ITIL certified preferred *Excellent computer/ internet navigation skills
  • Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
  • Proficiency in verbal and written English/customer interaction.
  • Should be able to work and co-ordinate in a team.

How to Apply For Gainsight Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.


Apply link : Click Here


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