Freshworks Recruitment Drive for 2023 Freshers
About Company : Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Company Full Name : Freshworks
Job Role : Business System Analyst
Degree Needed : B.E/BTECH/MCA/BSc/BCA
Batch : Any Batch
Location : Chennai
Job Description :
Roles and Responsibility :
- Receive and process service requests promptly and efficiently.
- Collaborate with team members to ensure timely resolution of service-related issues.
- Maintain accurate documentation of service request workflows and resolutions Incident Handling:
- Respond to incidents reported by users, providing initial analysis and diagnosis.
- Escalate incidents to senior team members or appropriate teams when necessary.
- Work towards swift incident resolution to minimize business impact.
- Communicate effectively with end-users to gather necessary information for incident resolution.
- Collaborate with cross-functional teams to ensure a smooth flow of information and quick issue resolution.
- Maintain detailed documentation of incident reports and resolutions.
- Contribute to the creation and improvement of standard operating procedures.
- Stay updated on industry best practices and emerging trends in Enterprise Service
- Management and Fresher voice features
- Actively participate in training programs and skill development sessions.
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Required Qualification and Skills :
To be eligible for this position, you should meet the following requirements:
- Bachelor’s degree in IT, Computer Science, or a related field.
- Strong passion for IT service management and incident resolution.
- Excellent communication skills, both verbal and written.
- Ability to learn quickly and adapt to a fast-paced environment.
- Basic understanding of ITIL framework is a plus.
How to Apply For Freshworks Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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