June 16, 2024

Freshworks 2023 Hiring Freshers as Graduate Trainee

Freshworks
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Freshworks Recruitment Drive for 2023 Freshers

About Company : Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Company Full Name : Freshworks
Job Role : Graduate Trainee – Customer Support
Degree Needed : B.E/BTECH/BSC/BCA
Batch : 2022/2023
Location : Chennai

Job Description :
Roles and Responsibility : 

  • The customer support team takes care of technical account management for all our customers.
  • They help troubleshoot and resolve issues that customers might have and provide assistance as and when required.
  • Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
  • Utilizing strong database skills to work with large, complex data sets
  • Filtering, cleaning and converting unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights
  • Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives

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Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Clear, concise, and effective written and oral communication skills.
  • Empathy towards customers and understanding their needs.
  • Ability to thrive in a fast-paced performance-driven environment.
  • Interest, curiosity and openness to learning new technologies.
  • Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
  • Prior internship experience in B2B or product companies in any of these domains is an added bonus.
  • No standing arrears

How to Apply For Freshworks Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.




Apply link : Click Here




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