Freshworks Recruitment Drive for 2023 Freshers

About Company : Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Company Full Name : Freshworks
Job Role : Graduate Trainee – Customer Support
Degree Needed : B.E/BTECH/BSC/BCA
Batch : 2022/2023
Location : Chennai

Job Description :
Roles and Responsibility :

The customer support team takes care of technical account management for all our customers.
They help troubleshoot and resolve issues that customers might have and provide assistance as and when required.
Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
Utilizing strong database skills to work with large, complex data sets
Filtering, cleaning and converting unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights
Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Clear, concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Ability to thrive in a fast-paced performance-driven environment.

Interest, curiosity and openness to learning new technologies.
Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
Prior internship experience in B2B or product companies in any of these domains is an added bonus.