Flipkart Recruitment Drive for 2023 Freshers
About Company : Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle. Launched in October 2007, Flipkart is known for its path-breaking services like Cash-onDelivery, No-Cost-EMI and 10-day replacement policy.
Company Full Name : Flipkart
Job Role : Executive
Degree Needed : Any Degree
Batch : Any batch
Location : Mumbai
Job Description :
Roles and Responsibility :
- Cancel and refund all bookings requested by direct cancellation through customer login or by calling customer service of Cleartrip.
- Verify exact nature of cancellation request – full, partial sector, split pax , amended , no show , full refund. Exception cases like visa rejection , medical and death cases.
- Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full service airlines across all domains.
- Once cancellation process is completed, screenshot needs to be captured confirming the same.
- Refund to be computed depending on the nature of cancellation as pt.2.
- Document all details accurately using Salesforce CRM.
- All calls made to airline should be done using Genesys.
- Follow up (Call and Email) with airline/supplier in case of pending cancellations.
- Provide end-to-end support when it comes to trip cancellation & refund.
- Communicate clearly and effectively with airlines / other ticketing partners.
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Required Qualification and Skills :
- Maintain agreed SLA with 100% compliance to quality and documentation.
- Ensure Positive Outcome with every Interaction.
- Maintain integrity and hygiene with all customer and internal interactions.
- Open Positions: 1
- Skills Required: GDS knowledge, Communication skills, Airline / IATA background
- Location: Mumbai, Maharashtra, India
How to Apply For Flipkart Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply link : Click Here
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