Concentrix Recruitment Drive for 2023 Freshers

About Company : Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.

Company Full Name : Concentrix
Job Role : Representative & Operations
Degree Needed : B.E/B.Tech/MCA/MCS
Batch : Any batch
Location : Hyderabad

Job Description :
Roles and Responsibility :

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

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Required Qualification and Skills :

Graduate / Undergraduate in any discipline (may vary basis the job requirement)
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Confirm customer understanding of the solution and provide additional customer education as needed
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries from customer and resolve the same independently