Wipro Recruitment Drive for 2023
About Company : Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises.
Company Full Name : Wipro
Job Role : Service Desk Analyst
Degree Needed : Any Degree
Batch : Any Batch
Location : Hyderabad
Job Description :
Roles and Responsibility :
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
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Required Qualification and Skills :
- Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results,
provide effectivecontrol and reduction of risk – Competent to Expert - Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert
How to Apply For Wipro Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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