Wipro Recruitment Drive for 2023 Freshers

About Company : Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Company Full Name : Wipro
Job Role : IT Service Desk Associate
Degree Needed : Any Graduates
Batch : 2022/2023
Location : Bangalore

Job Description :
Required Qualification and Skills :

Excellent verbal and written communication skills.
Good analytical and problem solving skills.
Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English.

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Roles and Responsibility :

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Provides status and updates on tickets to authorized users
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction