Unisys Recruitment Drive for 2023 Freshers

About Company : Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes.

Company Full Name : Unisys
Job Role : Service Deck Associate
Degree Needed : BE/BTECH/BSC/BCA
Batch : 2021/2022/2023
Location : Bangalore/ Hyderabad

Job Description :
Required Qualification and Skills :

Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)

Roles and Responsibility :

- First point of contact for all end user reported issues or requests
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight