November 5, 2024

Teleperformance 2023 Hiring Freshers As Quality Analyst

Teleperformance
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Teleperformance Recruitment Drive for 2023 Freshers

About Company : Teleperformance is a leading provider of digitally integrated business services. We provide end-to-end service delivery including solution design, business optimization and transformation strategies, customer support and journey management, integration of back-office functions, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

Company Full Name : Teleperformance
Job Role : Quality Analyst
Degree Needed : Any Degree
Batch : Any Batch
Location : Pan India/ Remote

Job Description :
Roles and Responsibility : 

  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
  • Will be responsibility to meet Quality related service level monthly
  • Randomly monitor calls to ensure Client/TP standards are maintained.
  • Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
  • To work together as a team and achieve the targets set by clients
  • Need to be flexible and motivate the team at regular intervals.

For More Updates Regrading Analyst Jobs – Click Here

Required Qualification and Skills : 

  • Good analytical skills
  • Ability to do multi-task
  • Ability to work well in and promote a team environment
  • People Management skills
  • Good communication skills are required.
  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

How to Apply For Teleperformance Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.



Apply link : Click Here



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