Teleperformance Recruitment Drive for 2023 Freshers

About Company : Teleperformance is a leading provider of digitally integrated business services. We provide end-to-end service delivery including solution design, business optimization and transformation strategies, customer support and journey management, integration of back-office functions, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

Company Full Name : Teleperformance
Job Role : Quality Analyst
Degree Needed : Any Degree
Batch : Any Batch
Location : Pan India/ Remote

Job Description :
Roles and Responsibility : 

• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
• Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
• Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
• Will be responsibility to meet Quality related service level monthly
• Randomly monitor calls to ensure Client/TP standards are maintained.
• Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• To work together as a team and achieve the targets set by clients
• Need to be flexible and motivate the team at regular intervals.

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Required Qualification and Skills : 

• Good analytical skills
• Ability to do multi-task
• Ability to work well in and promote a team environment
• People Management skills
• Good communication skills are required.
• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task

How to Apply For Teleperformance Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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