SonicWall Recruitment Drive for 2023 Freshers

About Company : SonicWall has been fighting the cybercriminal industry for over 30 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.

Company Full Name : SonicWall
Job Role : Technical Support Engineer
Degree Needed : B.E/BTECH
Batch : 2022/2023
Location : Bangalore

Job Description :
Roles and Responsibility : 

• Provide technical solutions and workarounds for end users with their issues on respective product line.
• Owns customer issues from beginning to resolution (handles in place)
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Focuses on delivering a positive customer experience according to SonicWall standards.
• Monitors and tracks issues to ensure accurate resolution.
• Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
• Provide consistent feedback to the team on products supported
• Remains knowledgeable of SonicWall product line and related industry products and technologies

Required Qualification and Skills : 

• Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering
• 0 – 1 years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies
• Good understanding of Security, LAN/WAN topologies and technologies.
• In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
• Ability to work on in a high-level stress and interrupt driven environment
• Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux
• Routing and Switching knowledge will be added advantage
• In-depth knowledge of the network protocols: TCP/IP.
• Routing Protocols like OSPF, RIP, Firewall , IDS/IPS will be added advantage.

How to Apply For SonicWall Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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