Sage Recruitment Drive for 2023 Freshers

About Company : Sage, we knock down barriers with information, insights, and tools to help your business flow. We provide businesses with software and services that are simple and easy to use, as we work with you to give you that feeling of confidence. Customers trust our Payroll, HR, and Finance software to make business flow with ease. From our local network of experts to our ever-growing partnerships, we are on hand to give you all the insights you need to thrive.

Company Full Name : Sage
Job Role : Technical Support Analyst
Degree Needed : B.E/BTECH
Batch : 2020/2021/2022/2023
Location : Bangalore

Job Description :
Roles and Responsibility : 

• Assist customers and/or partners in responding to questions and issues with the Sage Intacct application via live help, online customer portal, and phone.
• Case Management, which includes:
  • Maintaining, updating and prioritizing cases daily to meet published customer Service Level Objectives
  • Logging cases with accurate information to provide a full record of each issue and resolution
  • Performing research and troubleshooting to resolve cases
  • Providing timely communications with clients and internal departments such as Engineering and Product Management
  • Logging and tracking escalations.
  • Contribute to the development of internal knowledge base and customer solution portal.
  • Understand customer needs and provide proactive suggestions to improve customer use and satisfaction.
  • May be required to work weekends and holidays on a rotating basis to provide support coverage.
  • May be required to work outside of standard work hours in response to critical customer situations.

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Required Qualification and Skills : 

• Bachelor’s degree in Accounting, Business Administration, Management Information Systems, Computer Science or equivalent experience.
• 0-4 years of experience in a customer support role.
• Experience troubleshooting API/Web Services/Salesforce integration issues.
• Experience and Knowledge of XML, Web Services client tools like SOAP UI/Postman.
• Strong analytical and problem-solving skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to learn quickly and research complex issues.
• Excellent written and verbal communication skills, including clear speaking voice and good use of English language grammar.

How to Apply For Sage Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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