Rackspace Recruitment Drive for 2023 Freshers

About Company :Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity.

Company Full Name : Rackspace
Job Role : Technical Support Engineer
Degree Needed : B.E/B.Tech/BSC/BCA
Batch : 2022/2023
Location : Permanent WFH

Job Description :
Required Qualification and Skills :

Strong oral and written communication skills.
Strong problem solving skills.
Keeps informed of emerging technologies
Knowledge of cloud platform and Linux OS

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Roles and Responsibility :

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux OS to our customers via the phone, ticketing system, and automation.
This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
Responsible for the support of internal and external customers on multiple platforms.
Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.

The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer’s solution.
Keeps informed of emerging technologies.
Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.