PowerSchool Recruitment Drive for 2023 Freshers
About Company : PowerSchool, The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool’s applications. This person is also responsible for defining, documenting and implementing best practices and standards.
Company Full Name : PowerSchool
Job Role : Technical Support Engineer
Degree Needed : B.E/B.Tech/BSC/BCA
Batch : 2022/2023
Location : Bangalore
Job Description :
Required Qualification and Skills :
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
For More Updates Regrading Support Engineer Jobs – Click Here
Roles and Responsibility :
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
How to Apply For PowerSchool Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply link : Click Here
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