Optum Recruitment Drive for 2023 Freshers

About Company : Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.

Company Full Name : Optum
Job Role : Customer Support Representative
Degree Needed : Any Degree
Batch : 2021/2022/2023
Location : Gurgaon/Gurugram

Job Description :
Roles and Responsibility :

Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries.
Use personality and our tools to help customers through the health care benefits available to them.
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the dos and don’ts” of online communication.
Type at a reasonable pace, 30-35 words a minute (WPM).

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

Any Graduate (Except B.Tech/M.Tech/MCA)
Overall 0 to 2 years of experience
Freshers with excellent communication skills can apply.
Available to work in night shifts (Both side Cabs provided).

Customer Service Experience
Sales or account management experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)