June 23, 2024

NCR Voyix 2024 Hiring Freshers as IT Help Desk Analyst

NCR Voyix
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NCR Voyix Corporation Recruitment Drive for 2023 Freshers

About Company : NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Company Full Name : NCR Voyix
Job Role : IT Analyst – Helpdesk
Degree Needed : HSC/12/Any Degree
Batch : Any Batch
Location : Mumbai

Job Description :
Roles and Responsibility : 

  • Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages.
  • When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks.
  • Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
  • This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
  • The IT Help Desk team operates on 24×7 basis.
  • Team members are required to work in rotational shifts and observe a 5-day working week.

For More Updates Regrading Analyst Jobs – Click Here

Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum six months experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority
  • Thorough knowledge of Windows 10 Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later Ability and willingness to learn quickly, keep knowledge current.
  • High proficiency in English grammar, vocabulary and sentence structure. Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone. Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.
  • Telephone etiquette – basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail)

How to Apply For NCR Voyix Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

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