Monotype Recruitment Drive for 2023 Freshers

About Company : Monotype brings brands to life through type and technology that consumers engage with every day. The company’s rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Company Full Name : Monotype
Job Role : Customer Support Trainee
Degree Needed : BSC/BCA/B.E/BTECH
Batch : 2022/2023
Location : Noida

Job Description :
Roles and Responsibility :

Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
Leverage, and in some cases, customize standard responses created by our native or English speakers.
Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
Communicate with the development team, finance team regarding common customer questions.
Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.

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Required Qualification and Skills :

Basic knowledge of Windows and Mac.
Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
Basic knowledge of HTML5, CSS.
Good written and verbal communication skills (English)

Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
Good Typing skills (English).

Willing to work in Australia, UK, US and India shift on rotational basis and on weekend/holidays.
Willing to work in Australia, UK, US and India shift on permanent basis and on weekend/holidays.