Kofax Recruitment Drive for 2023 Freshers
About Company : Kofax provides a rapid return on investment for over 25,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. We deliver our software and solutions through direct sales, services organization and more than 650 indirect channel partners and integrators in more than 60 countries throughout the Americas, EMEA and Asia Pacific.
Company Full Name : Kofax
Job Role : Intern
Degree Needed : BE/ BTech/ BCA/ BSc
Batch : Any Batch
Location : Hyderabad
Job Description :
Roles and Responsibility :
- Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability
- Opening tickets for customers and Partners with accuracy and attention to detail
- Reviewing inbound Support email and tickets, actioning as per policy
- Alerting on status of Support incident backlog
- Researching maintenance and support terms for all customers and linking the appropriate asset where applicable
- Resetting and consolidating organizational customer records
- Facilitating data integrity within internal systems
- Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations)
- Obtaining and recording shipping tracking information
- Editing and updating internal documentation
- Investigating, evaluating, and recommending improvements to departmental policies and procedures
- Identifying Maintenance and Support revenue opportunities
- Special projects as dictated by business need
For More Updates Regrading Intern Jobs – Click Here
Required Qualification and Skills :
- Enrolled as an undergraduate or graduate student at an accredited college, university or technical/vocational institution.
- Have a minimum GPA of 3.0
- Strong, structured analytical skills
- Excellent time management skills
- Strong and effective English language communications: verbal, listening, written and presentation skills
- Strong interpersonal skills
- Professional demeanor
- Exceptional customer service skills with effective follow-through
- Willingness to own problems and see them to completion
- Ability to work under pressure in a fast-paced production environment
- Excellent keyboard/data entry skills (speed & accuracy)
- Self-starter and able to work independently
- Ability to adhere to shift scheduling
How to Apply For Kofax Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
Apply link : Click Here
For More Updates Join Our Channels :
