IKEA Recruitment Drive for 2023 Freshers

About Company : As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. Our vision is to create a better everyday life for the many people. Here you can discover what this means and find out who we are, what we do and what we’re working towards.

Company Full Name : IKEA
Job Role : Resolution Generalist – Remote customer
Degree Needed : Any Degree
Batch : Any batch
Location : Hyderabad
Last Date : 30 June 2023

Job Description :
Roles and Responsibility :

Ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts
Passion for meeting customers, connecting with them and providing empathic solutions to their needs
Energized by providing great customer service and reaching individual as well as team goal
Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment
High level of data/computer proficiency
Motivated by sharing and living the IKEA culture and values
Ability to communicate correctly, confidently and clearly in local language(s) across channels
General knowledge of remote customer behavior across channels as well as of remote customer engagement
Enjoy working in a team with common goals in a sharing and open culture
Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
Passion for home furnishing and people’s life at home
Strong customer service skills and ability to adapt communication depending on channel

Ability to work with others in a team and open to exchange of knowledge and insights
Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people

For internal: Very good knowledge of the IKEA product and service range
For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
For internal: Strong knowledge about relevant Ingka processes, systems and tools

For More Updates Regrading Jobs in Hyderabad Locations – Click Here

Required Qualification and Skills :

Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction
Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention
Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly
Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience

How to Apply For IKEA Recruitment Drive 2023 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here

For More Updates Join Our Channels :