HP Recruitment Drive for 2024 Freshers

About Company : You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Company Full Name : Hewlett-Packard (HP)
Job Role : Software Engineer
Degree Needed : BE/ BTech/ BSc/ BCA/ MCA/ MTech/ MSc
Batch : 2021/2022/2023
Location : Bangalore

Job Description :
Roles and Responsibility :

Configure/Customization of the ServiceNow system including workflows
Monitor health, usage and overall compliance of the platform
Manage and resolve incidents, requests & changes on ServiceNow applications
Provide functional training & support to ServiceNow end users
Handle end users’ calls/emails and understand operational requirements
Should have basic knowledge of below Client Side and Server Side Scripting,UI Policy, Client Script Business Rule, UI Action
Able to work on ServiceNow reports & dashboards
Able to evaluate the current environment, gather needs, and propose resolution at the earliest

For More Updates Regrading Data Analyst Jobs – Click Here

Required Qualification and Skills :

An academic degree or equivalent qualifications

ITIL Foundation Certification (Added Advantage)
Preferred CSA certificate
Display a keen interest in the latest technologies and share that knowledge with peers and managers.

Fluent in the English language, spoken and written
Excellent communication and facilitation skills
Ability to build trusted relationships across IT
Analytical approach
Experience in Enterprise data centre products and environment.
Additional Technical skills are an added advantage.
Willing to work in a team environment working 24X7
Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Great organization skills to prioritize, follow up, deliver, and communicate the status of assigned actions.
Exceptional Customer service skills, mindset & attitude.
Be professional in all modes of interaction with our internal & external customers.
Be capable of making well-founded decisions in high-pressure situations
Actively listen and confirm problem details showing empathy for urgent situations
Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Must have a solid understanding of the ServiceNow Platform
Must have good knowledge of ServiceNow ITSM modules i.e. Event Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog, and Request Management from a support perspective
Well-versed with ServiceNow access management [group/User maintenance etc.]
Good Understanding of CMDB/Asset Management/Service Mapping
Should have the knowledge and understanding of SLA/OLA configuration
Should know how to configure Catalog Items, Workflows and Notifications
Fair knowledge of E-bonding, MID server, tool integration etc.