HP Recruitment Drive for 2023 Freshers

About Company : HP Inc. is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions. You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

Company Full Name : HP
Job Role : Technical Solutions
Degree Needed : Any Degree
Batch : Any Batch
Location : Bangalore

Job Description :
Roles and Responsibility :

Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.

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Required Qualification and Skills :

To be eligible for this position, you should meet the following requirements:

High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.

Experience in a phone based remote role, e- support, e-chat or similar.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
Understands internal processes and tools.
Knowledge of Knowledge Management Systems and appropriate documentation to the system.