June 23, 2024

HCL 2024 Hiring Freshers as Service Disk

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HCL Technologies Ltd. Recruitment Drive for 2024 Freshers

About Company : HCL Technologies a next-generation technology company offers an integrated portfolio of products /solutions/ services, and IP through our Mode 1-2- 3 strategy/skills built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. The details about HCL eligibility and the application process are mentioned below.

Company Full Name : HCL Technologies Ltd.
Job Role : Walk in Drive – Service Disk

Degree Needed : Any Degree
Batch : Any Batch
Location : Lucknow
Walk in Date : 26 Feb 2024

Job Description :
Roles and Responsibility:

  • Must have excellent communication skills.
  • Should have experience in technical support along with networking.
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users •
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

For More Updates Regrading Costumer Service Jobs – Click Here

Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

  • Date: Monday, 26th Feb’24
  • Time: 10:00 a.m. to 1:00 p.m.
  • Venue: HCL IT CITY, Lucknow
  • Address: Gate No. 1, SDC 01 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.
  • Position: Service desk + Networking
  • Experience: 6 Months to 3 years
  • Job Location: Lucknow
  • Qualification: Any graduate

How to Apply For HCL Recruitment Drive 2024 ?

All interested and eligible candidates can apply for this position online via the following link as soon as possible.

Apply link : Click Here


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