• Must have excellent communication skills.
• Should have experience in technical support along with networking.
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users •
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

Required Qualification and Skills : 

To be eligible for this position, you should meet the following requirements:

• Date: Monday, 26th Feb’24
• Time: 10:00 a.m. to 1:00 p.m.
• Venue: HCL IT CITY, Lucknow
• Address: Gate No. 1, SDC 01 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.
• Position: Service desk + Networking
• Experience: 6 Months to 3 years
• Job Location: Lucknow
• Qualification: Any graduate