HCL Recruitment Drive for 2023 Freshers

About Company : HCL Technologies a next-generation technology company offers an integrated portfolio of products /solutions/ services, and IP through our Mode 1-2- 3 strategy/skills built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. The details about HCL eligibility and the application process are mentioned below.

Company Full Name : HCL
Job Role : Senior Analyst
Degree Needed : BTech
Batch : Any batch
Location : Lucknow

Job Description :
Roles and Responsibility :

To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

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Required Qualification and Skills :

Cisco Unified Communications Manager (CUCM, formerly Call Manager)
Single Phone Troubleshooting (Eg MWI not working, Phone Stuck in registration, VM Reset etc) along with registration process.
Cisco Unity- Unity Connection- Voice Gateways (SIP, MGCP, SCCP, H.323)
Analogue voice gateways, ATA, Basic fax troubleshooting.-