HCL Recruitment Drive for 2023 Freshers

About Company : HCL Technologies a next-generation technology company offers an integrated portfolio of products /solutions/ services, and IP through our Mode 1-2- 3 strategy/skills built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. The details about HCL eligibility and the application process are mentioned below.

Company Full Name : Hindustan Computers Limited
Job Role : Graduate Trainee & Graduate Engineer Trainee
Degree Needed : BSc / BCA & BE / BTech
Batch : 2022 / 2023
Location : Noida/ Chennai/ Bangalore/ Hyderabad/ Gujarat

Job Description :

Graduate Trainee :
Roles and Responsibility :

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.
To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

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Required Qualification and Skills :

Good Communication with International Voice Support experience.
Basic knowledge on MS office.

Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.
Branch – BCA, BSC (IT/CS)
Location – South & North (Noida, Chennai, Bangalore, Hyderabad)
Batch – 2022 and 2023

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Graduate Engineer Trainee :
Roles and Responsibility :

Review, design, develop & implementation
Understand new requirements and come up with design for new features
Design new features with optimized ways & ability to handle required scale and work on implementation
Work along with geographically dispersed teams & client engineers in coming up with the design & implementation approaches
Support through the qualification cycles.
Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing.
Handling problems reported from the field and coming up with quick resolution, workaround, recovery and fixes.

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Required Qualification and Skills :