HCL Technologies Ltd. Recruitment Drive for 2023 freshers
About Company : HCL Technologies a next-generation technology company offers an integrated portfolio of products /solutions/ services, and IP through our Mode 1-2- 3 strategy/skills built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. The details about HCL eligibility and the application process are mentioned below.
Company Full Name : HCL Technologies Ltd.
Job Role : Customer Care Representative
Degree Needed : Any Degree
Batch : Any Batch
Location : Noida
Job Description :
Roles and Responsibility:
- Answer all inbound queries as per call flow procedure
- Adherence to process to ensure high quality and customer service
- Follow escalation procedures for issues uncontrollable at agent level First call resolution
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
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Required Qualification and Skills :
To be eligible for this position, you should meet the following requirements:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Fresher/ Experience in UK Inbound calling preferably in Banking domain
How to Apply For HCL Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
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