Genpact Recruitment Drive for 2023 freshers
About Company : Genpact a global professional services firm delivering business outcomes that transform industries and shape the future. We partner with the world’s most innovative companies to turn their biggest challenges into opportunities, resilience, and growth – from creating hyper-connected supply chains to transforming experiences for their customers and employees.
Learn how we use our renowned skills in digital, data, and operational excellence to make businesses work better.
Company Full Name : Genpact
Job Role: Process Associate – Collections
Degree needed: Any Degree
Batch: 2022/2023
Location: Hyderabad
Job Description :
Required Qualification and Skills:
- Excellent Communication Skills (verbal and written)
- Good customer handling skills
- High Energy level
- Effective probing skills and analyzing / understanding skills
- Should be able to work on a flexible schedule (including weekend shifts)
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Roles and Responsibility:
- Inbound & outbound calling.
- Provide payment plans basis customer requirement.
- Maintain a deep understanding of client processes and policies.
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment.
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
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